Lorikeet
for Good Company
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for Good Company
for Good Company
We've built an AI agent trained on your mentoring model, rostering workflows, and recruitment process. It takes action on the phone and in chat — reading a roster, cancelling a shift, logging an incident, rescheduling an interview — so your six-person call centre can focus on the conversations that really need a human.
Three mock personas are wired up. When the agent asks to verify you, give it the name + ID below (click to copy).
We built the architecture around how you already run calls — separate lanes for participants, staff, and applicants, with hand-offs to a human when they're needed.
From "are you taking new participants?" to incident reporting. Actions, not signposts.
The line you've already tested most. Handles risk & non-adherence directly.
Takes the repetitive first layer off your hiring team — 100-150 applicant calls a month's worth.
We heard the gaps with your current stack. The demo is configured to close them.
Updates rosters, cancels shifts, sends invoices, notifies mentors, reschedules interviews. The stuff your current AI can only point to.
Monday is your source of truth for client details, conversation history, and (eventually) email. Lorikeet reads and writes to it via its public API so the agent has the same context your humans do.
Rosters and client profile context live in ShiftCare. Their self-serve API is wired into the demo so the agent can see real shifts, flag open ones, and log changes back.
The same workflow brain across every channel. Onboarding nudges, missing-document prompts, or "Jake's running late" — all proper conversations, not static templates.
When Lorikeet can't or shouldn't resolve something, it warm-transfers to an internal number with call context — fits straight into Aircall when you migrate from Dialpad.
Brand guidelines baked into every response — participant, not client; support mentor, not carer. Unregistered + NDS-member framing. NDIS Commission pathway automatic for complaints and safety.
Purely an AI layer behind your channels — we don't replace your ticketing or CRM, we plug in.
You've already put one voice AI through its paces — put this one through the same. Call in as a support mentor or participant and push the scenarios you care about: running late, picking up a shift, reporting an incident mid-call. It'll pivot cleanly.
0485 042 473From this demo to something you'd put on your main front-facing number — weeks, not quarters.
Plug in Monday.com and ShiftCare so the agent reads real participants and mentors, not mock profiles.
Swap demo workflows for your actual SOPs — cancellation nuance, escalation paths, emergency protocols.
Ship the staff line first (you've tested it most), sit alongside humans, build confidence, then open Main and Recruitment.
Proactive application follow-ups, reactivation, onboarding nudges — the channel Sophie struggled with becomes your edge.
Run the scenarios you care about, push the edge cases, and share what you find. When you're ready to talk pricing, integration scope, or next steps, book a time and we'll walk through it together.
Talk to Isabella